Shipping & Returns
Order discrepancies (i.e. missing item, wrong size, manufacturer’s defect) must be reported within 7 days of the receipt of merchandise and returned immediately thereafter to qualify for refund or exchange. To report a discrepancy, please contact the MaxLiving Resources Department at 321-939-3030 or firstname.lastname@example.org. To insure proper credit, all returned merchandise must be accompanied by a Return Merchandise Authorization (RMA) number marked on the outside of the shipping container, which will be given to you once you have reported your discrepancy.
Mail the returned merchandise to:
3600 Commerce Blvd
Kissimmee, FL 34741
Exchanges or a refund can only be issued once we receive the item back at our warehouse. The customer is responsible for shipping charges incurred to return non-defective merchandise back to MaxLiving. There is a 15% restocking fee on all non-defective returned merchandise. Returned supplements must not be expired or opened. Damaged or defective merchandise must be returned and packed so more damage does not occur during the return shipment.
Returned merchandise that has been damaged, worn, or used will not be processed for refund or exchange and will be returned to the buyer at their expense.
We do not warrant against "package rash" which can occur during shipping. FedEx and USPS will not insure against banged corners or torn packaging.
We work diligently to try to fill all in-stock orders on the same day we receive them. Once an order has been shipped, it cannot be cancelled, but you are certainly welcome to return it in accordance with our return policy.
Returns can only be processed if the transaction was through the MaxLiving store. Transactions not made directly through the MaxLiving online store must be handled directly with the seller.